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Requirement:   Team Lead - Technology
Job Description:  
The IT infrastructure Manager position is a hands - on technical/management role. The IT infrastructure Manager is responsible for: managing IT technologies and a group of technical IT Infrastructure personnel, developing and establishing IT infrastructure standards and procedures, and assigns work to the Team and the analysis, design,deployment, and operations of IT software and hardware systems supporting the business. This individual will work closely with the IT management team and business units to ensure alignment with the Company objectives. The ideal candidate must have both leadership and technical skills to effectively and efficiently manage IT Infrastructure
technologies and personnel.

Operations Management
Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN,
WAN,email, etc.), database, backup recovery, regulatory compliance
Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
Maintains overall security of the AGS' network, systems, and data
Ensures high availability of critical business systems hosted by AGS
Owns and maintains strict controls on data/system backups and recoverability
Manage staff members in their daily activities as well as supporting business projects
Develop and manage relationships with vendors in support of staff augmentation and systems support
Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet
business requirements

Strategy & Planning
Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy
Develop and implement hardware and software standards for network, servers, databases, wireless
technology, file & print services, etc.
Develop and implement data retention standards
Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity)
Develop, implement, and maintain processes and procedures for effective delivery of services and
compliance with regulatory guidance
Establish and implement 'best-practice' standards as well as departmental policies and procedures
Overall responsibility for leasing and strategic planning for system upgrades
Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc.

Information Security Management:
To implement best practices for the firewall implementation and also ensure conformance to ISO27001 standards while configuring the network devices.
To monitor and maintain Log and report Management tool and system for Server and Firewall services
To actively participate in the GRIC initiative and complete assigned tasks
To ensure documentation for all ISO standards and actively participate in all Technology audits (Internal and External)

Awareness and implementation of ISO, ISMS and GRIC policies
Adherence to the rules and regulations as outlined by the management

Bachelor's Degree in Computer Science/Information Technology or equivalent
Certifications in any Microsoft/Cisco/VMware technologies are a requirement
ITIL or PMI Certification is preferred
Must have a strong hands -on/technical knowledge of core Microsoft technologies including but not limited to Windows Servers, Active Directory and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and ASA's is required
Must have a strong hands-on/technical knowledge of VMware technologies including ESX 3.5 and ESXi 4.1,vCenter Server, Update Manager, and desktop virtualization
Must have good understanding of user environment management, including desktops/laptops, profile
management, software delivery, etc.
Must have a good familiarity with other IT Infrastructure technologies like storage area networks (SAN),WAN acceleration devices, virtualization, and data warehouse
Must have proven management skills with the ability to mentor staff members
Must have good people skills and the ability to interact and communicate effectively across all levels of the organization
Must take a lead role as an IT manager and act as a go-to person for the business units and IT management when it comes to IT infrastructure technologies supporting both projects and operations
Must build/maintain and manage a strong infrastructure team that is capable of supporting the AGS
dynamic and fast-paced environment
Must have a strong technical background and hands - on experience surrounding IT In
frastructure technologies (especially technologies like Microsoft Active Directory, VMware, Cisco, MSSQL databases, etc.)
Must be a champion for pushing IT standards, procedures, policies, and best practices to the infrastructure team
Must be very proactive in understanding and staying up-to-date on the current projects in progress,
projects in pipeline and operational issues. Similarly, must stay up-to-date with industry
technology trends and applicability of software/hardware solutions

Team Management & Co-ordination
Excellent decision making skills
Vendor Management skills
Good commercial awareness
Good knowledge on the general concepts of SLA Communication skills
Broad understanding of technology in the healthcare RCM context Process Skills and Knowledge
Strong analytical skills– should be able to understand and interpret numbers and data, analyze causes forvariations in performance
Excellent process orientation – should be able to understand and map process flows, identify control points and system weaknesses
Personal effectiveness & Leadership skills
Ability to build rapport and an effective working relationship
Ability to energize team Creative, out-of-the box thinking


If interested, please share your updted resume.
Job Location :   Chennai
Required Experience :   5 to 10
Required Education :  
Job Posted on :   24-09-2018
Anchor :   Gita
Email ID :
Contact No :   +91-4442932900
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